Queen Beige Upholstered Platform Bed Frame, 64 x 86 x 52 in

Shipping Destinations

We ship throughout the United States, subject to carrier availability and destination restrictions.

Please provide a complete and accurate shipping address at checkout. If you have questions about delivery availability, contact customer support before placing your order.

Shipping Costs

Our standard shipping rates are based on the order amount:

• Orders under $85: $10 standard shipping fee.
• Orders of $85 or more: Free standard shipping.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Eligibility for free shipping is determined by the order calculation shown at checkout, including any applicable discounts or promotional codes. Please review your order summary before submitting your order.

Order Processing Time

Our standard order processing time is 1–3 business days.

Processing time covers order verification, preparation, and handling before shipment. It does not include transit time.

Orders placed on weekends or holidays will generally begin processing on the next business day. High order volumes or operational disruptions may occasionally cause additional processing time.

An order is considered shipped when it has been handed over to the shipping provider for transportation.

Shipping Methods and Estimated Transit Time

Depending on the destination and shipment, orders may be handled by DHL Express, UPS, FedEx, or another available shipping provider. The carrier used may vary by order.

Our estimated transit time is 8–15 business days after shipment.

This estimate is separate from the 1–3 business days required for order processing. Total delivery time generally includes both processing and transit time.

Actual transit times may vary due to weather, carrier capacity, holidays, address accessibility, transportation disruptions, or other circumstances.

The stated transit time is an estimate, not a guaranteed delivery date. If we cannot ship an order within the time promised at checkout or otherwise agreed, we will provide any notice, cancellation option, and refund required by applicable law.

Shipping Delays

If your order has not arrived within the estimated transit period, or tracking information has not updated for an extended period, please contact us.

To help us investigate, please provide your order number, tracking number if available, and a brief description of the issue.

We will review the available shipping information and, where appropriate, contact the shipping provider. Resolution times depend on the circumstances and the information available.

Any cancellation, refund, replacement, or other remedy will be handled according to the circumstances and applicable law.

Order Tracking

After your order ships, we may provide a tracking number or tracking link through a shipment notification.

Please note:

• Tracking information may take time to become available.
• Updates may not appear in real time.
• Some shipment events may take longer to appear because of carrier processing or system updates.

If you do not receive tracking information or notice an unusual delay, please contact customer support for assistance.

Taxes and Customs

Applicable taxes and other charges will be displayed or disclosed at checkout as required by law and according to our actual pricing and shipping arrangements.

Where our shipping arrangements cover customs clearance, we will coordinate the applicable procedures through our logistics providers. Any customs duties, taxes, or additional charges that may apply will be handled according to the terms disclosed at checkout, the actual shipping arrangements, and applicable law.

If you are asked to pay an unexpected delivery or customs-related charge, please contact us before paying, where reasonably possible. We will review the charge and clarify whether it is consistent with your order and the applicable shipping arrangements.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, appears to be lost, or is marked as delivered but you have not received it, please contact us as soon as reasonably possible.

Damaged Items

Please email us with your order number, a description of the damage, and clear photographs of the item and packaging, if available.

Keep the item and packaging while we review the issue, where reasonably possible. Please follow our instructions before returning or disposing of the item.

We will review the available information and determine an appropriate resolution based on the circumstances and applicable law.

Lost or Missing Shipments

If tracking indicates that your shipment may be lost, or the package is marked as delivered but cannot be located, contact us with your order number and tracking information.

We may investigate the shipment status with the shipping provider and request additional information where necessary.

Depending on the circumstances, available remedies may include a replacement, refund, or another appropriate resolution. Nothing in this policy limits any rights or remedies available to you under applicable law.

Address Changes and Order Cancellations

Changing a Shipping Address

If you need to correct or change your shipping address, contact customer support as soon as possible.

• Before shipment: We will check whether the address can be updated.
• After shipment: Changes may be restricted by the shipping provider, and we cannot guarantee that an adjustment will be possible.

Please provide your order number and the corrected address. If an address error causes a delivery issue, we will review the circumstances and handle the matter in accordance with applicable law and the relevant shipping arrangements.

Canceling an Order

If your order has not shipped, you may request cancellation by contacting customer support. We will confirm whether cancellation is possible based on the order status.

Once cancellation is confirmed, we will initiate a refund of the amount paid for the canceled order to your original payment method.

Orders that have already shipped generally cannot be canceled directly. If you no longer want the item, please refer to our Returns & Refunds Policy for return instructions.

Any cancellation request remains subject to applicable law. We will not impose an undisclosed cancellation or modification fee.

Shipping Address and Delivery Issues

Please verify that your shipping address is complete and accurate before submitting your order. Include the street address, apartment or unit number where applicable, city, state, and ZIP code.

If an address is incomplete, incorrect, or inaccessible, contact us promptly so we can determine whether corrective action is possible.

If a shipment is delayed, damaged, lost, or delivered incorrectly, we will review the available information and assist with the appropriate next steps.

Responsibility for a particular delivery issue and any available remedy will depend on the facts, applicable shipping arrangements, and legal requirements. We do not automatically transfer all responsibility for delivery problems to the customer.

Nothing in this policy excludes or limits any consumer rights that cannot legally be waived.

Contact Us

For questions about shipping costs, order processing, delivery estimates, tracking, or shipment issues, please contact us:

Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962   
Email: solutions@rionfiorasair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

1. Return Eligibility

You may request a return within 45 days of delivery, subject to the terms below and applicable law.

To qualify for a standard return, items should be in their original condition, with all included parts and accessories. Original packaging should be included where reasonably available. Reasonable inspection to assess an item's condition or suitability will not automatically disqualify it from return.

Items damaged through misuse, unauthorized modification, or improper handling after delivery may not qualify for a standard return. Any return restriction will be applied only to the extent permitted by law.

If an item arrives damaged, defective, or incorrect, please contact us promptly. Your legal rights regarding defective or nonconforming goods remain unaffected by the 45-day return period.

2. Order Cancellations

Unshipped Orders

You may request cancellation before your order ships by emailing solutions@rionfiorasair.com  with your order number. We will confirm whether cancellation is possible.

Once cancellation is confirmed, we will initiate a refund of the amount paid for the canceled order to your original payment method.

Shipped Orders

Orders that have already shipped generally cannot be canceled directly. You may request a return within 45 days of delivery, subject to this policy and applicable law.

Please contact customer support before refusing delivery or attempting to stop a shipment. Refusing delivery does not automatically guarantee a refund.

Nothing in this section limits any cancellation or refund rights required by law.

3. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color, or style, you may request a return under this policy and place a new order separately.

If you receive a damaged, defective, or incorrect item, please contact us before placing a replacement order so we can review the issue and discuss an appropriate resolution.

4. How to Request a Return or Refund

Step 1: Contact Us

Email solutions@rionfiorasair.com  with your order number, the reason for your request, a description of the item's condition, and relevant photos or supporting information, if applicable.

For damaged, defective, or incorrect items, please include photos of the item and its packaging when possible.

Step 2: Receive Instructions

We will review your request and explain the applicable return procedure, shipping arrangements, and any return costs for which you may be responsible.

Please wait for our instructions before shipping an item back.

Step 3: Return the Item, If Required

Package the item securely, include the required components, and follow the return instructions provided by our customer support team. Use the return shipping label we provide when applicable.

If we confirm that an item does not need to be returned, you will not be required to ship it back as part of that resolution.

Step 4: Receive Your Refund

For approved returns requiring shipment back to us, we will initiate the eligible refund within 1–3 business days after receiving and inspecting or otherwise verifying the returned item.

For refunds that do not require a return, we will confirm the processing arrangements once eligibility has been established.

Refunds will generally be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the funds.

5. Return Shipping and Fees

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, is defective, was sent incorrectly, or otherwise involves an issue attributable to us, we will cover the applicable return shipping costs and will not charge a return handling fee.

Voluntary Returns

For returns due to a change of mind or personal preference, you may be responsible for the applicable return shipping costs. Any amount deducted from your refund must be disclosed, applicable to your specific return, and permitted by law.

We do not impose an automatic restocking fee under this policy. We will not deduct undisclosed return or handling fees from your refund.

Please do not purchase a separate return label unless our customer support team instructs you to do so.

6. Returns That May Not Qualify

A standard return may be declined if the item has been damaged through misuse or improper handling after delivery, does not correspond to the original order, or otherwise fails to meet the applicable return requirements.

A return request submitted after the 45-day period may also fall outside our standard return policy, unless an exception applies or applicable law provides otherwise.

We will assess each request based on its circumstances. Reasonable inspection or handling will not automatically disqualify an item from return.

These restrictions do not limit any rights or remedies available under applicable law, including rights relating to defective, misrepresented, or nonconforming goods.

7. Refund Processing

For eligible returns, refunds will be initiated according to the timelines described in this policy.

The stated 1–3 business-day period is our refund initiation target after the returned item has been received and inspected or otherwise verified. It is not a guarantee that the funds will appear in your account within that period.

The time required for a refund to appear depends on your payment provider or financial institution.

If your refund has not appeared within the timeframe provided by your payment provider, please contact that provider or email us for a status update.

Where applicable law requires a different cancellation, refund, or payment-processing deadline, we will follow the applicable legal requirement.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, appears defective, or differs from what you ordered, please contact solutions@rionfiorasair.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the item and packaging when available. Keep the item and packaging while we review your request, where reasonably possible, and follow our instructions before returning or disposing of the item.

Depending on the circumstances and applicable law, available resolutions may include a replacement, repair, refund, or another appropriate remedy.

For eligible returns involving confirmed damage, defects, incorrect items, or other issues attributable to us, we will cover the applicable return shipping costs and will not charge a return handling fee.

Nothing in this policy waives or limits any applicable statutory warranty, implied warranty, or other consumer protection right that cannot legally be excluded.

9. Contact Us

For questions about returns, cancellations, or refunds, please contact us:

Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962   
Email: solutions@rionfiorasair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)