Cancellation Policy

1. Order Cancellation

Before Shipment

You may contact us to request cancellation before your order ships. Please submit your request as soon as possible.

A cancellation request is not effective until we confirm that the order has been successfully canceled. If the order is eligible for cancellation, we will process the cancellation and initiate a refund of the amount paid for the canceled order to the original payment method.

After Shipment

Once an order has shipped, we generally cannot cancel it directly. If you no longer wish to keep the item, please review our Returns & Refunds Policy for applicable return eligibility, deadlines, procedures, and shipping costs.

These procedures do not limit any rights you may have under applicable law, including rights relating to delayed or unfulfilled orders.

2. How to Request a Cancellation

To request cancellation, email solutions@rionfiorasair.com or contact us by phone at +1 (407) 325-1962.

Please provide the following information so we can locate your order:

  1. Order Number: The number shown in your order confirmation.
  2. Name and Email Address: The details used to place the order.
  3. Reason for Cancellation: Optional, but helpful if you wish to share it.

For your security, do not email your full payment card number, security code, password, or other sensitive financial information.

Please note that orders may be prepared for shipment shortly after purchase. We will check the order status and let you know whether cancellation is possible.

3. Review and Confirmation

Our customer support team will review your request and verify whether the order has shipped.

  • If the order has not shipped and can be canceled, we will confirm the cancellation and begin the refund process.
  • If the order has shipped, we will explain the applicable return options under our Returns & Refunds Policy.
  • If we need more information to verify your order, we may contact you before completing our review.

We will communicate the outcome using the contact information associated with your order or another appropriate contact method.

4. Refunds

For an approved cancellation, we will initiate the applicable refund to the original payment method, subject to applicable law.

The time it takes for the refund to appear in your account depends on your bank, card issuer, payment provider, or other financial institution. We cannot guarantee the exact posting date.

If your refund does not appear within a reasonable period, please contact us for an update. You may also check with your payment provider.

We do not charge a cancellation fee under this policy. Any refund required by applicable law will be handled in accordance with the applicable legal requirements.

5. Shipping Delays and Other Legal Rights

If we cannot ship an order within the timeframe required by applicable law or the shipping timeframe communicated at checkout, we will provide any required notice and options, which may include agreeing to a delay or canceling the order for a refund.

Nothing in this policy excludes, limits, or waives any consumer rights that cannot legally be excluded, limited, or waived.

6. Contact Us

If you have questions about canceling an order or checking a refund, please contact us:

Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962   
Email: solutions@rionfiorasair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We appreciate your business and will do our best to provide timely assistance with your cancellation request.