Privacy Policy
1. Scope
This policy applies to personal information processed through our website and related shopping services, including browsing, purchases, payments, delivery, returns, refunds, and customer support.
Third-party websites and services may operate under separate privacy policies. Please review their notices when using those services.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of information:
- Contact and identifying information: Name, email address, telephone number, billing address, and shipping address.
- Order and transaction information: Products purchased, order history, order numbers, delivery details, payment status, and transaction references.
- Customer support information: Messages, inquiries, complaints, return or refund requests, and photographs or documents you submit.
- Technical and usage information: IP address, browser and device information, operating system, access times, pages viewed, navigation activity, and website error or security logs.
- Preference information: Settings and product preferences you choose to share.
- Information from service providers: Limited information used to process payments, deliver orders, prevent fraud, or support website operations, where permitted by law.
The information collected depends on the services you use and the website technologies enabled.
Payment Information
Payments may be processed by third-party payment providers. We may receive transaction references, payment status, billing details, and other limited payment-related information.
Whether complete payment card details are collected or stored by us depends on the payment systems used. Please refer to the applicable payment provider's privacy notice for further details.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the shopping cart, maintain sessions, remember preferences, analyze website usage, improve security, or measure advertising performance.
These technologies may include:
- Essential cookies: Support shopping cart, checkout, security, and other core functions.
- Preference cookies: Remember selected settings and preferences.
- Analytics cookies: Help assess website usage and performance.
- Advertising cookies: Where enabled, help measure advertising effectiveness or support personalized advertising.
The technologies actually used depend on our website configuration and service providers. We do not represent that every category listed above is active.
Where available, you may manage cookie preferences through our website settings or your browser. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
Disabling cookies may affect certain website features. Session cookies generally expire when you close your browser; persistent cookies remain until their configured expiration or deletion. Third-party technologies may be subject to separate retention practices.
Where applicable law requires a specific opt-out mechanism for advertising or tracking, we will provide the required mechanism for the activities covered by that law.
4. How We Use Information
We may use personal information, as applicable and permitted by law, to:
- Process orders, payments, shipping, and delivery.
- Provide customer support and respond to inquiries.
- Manage returns, refunds, and order-related issues.
- Operate, maintain, and improve our website and services.
- Detect fraud, investigate suspicious activity, and protect website security.
- Send order confirmations, delivery updates, and other transactional communications.
- Measure website performance and advertising effectiveness, where applicable.
- Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.
- Comply with legal obligations, resolve disputes, and establish, exercise, or defend legal claims.
The purposes applicable to a particular individual depend on the relevant transaction, service, and processing activity.
5. How We Share Information
We may disclose personal information to the following categories of recipients, as reasonably necessary and permitted by law:
- Payment providers for transaction processing and payment support.
- Shipping and fulfillment providers for order preparation, delivery, and related services.
- Website hosting and technology providers for website operation and maintenance.
- Security and fraud prevention providers to protect transactions and systems.
- Customer support and operational providers to assist with customer service and order management.
- Analytics and advertising providers, where applicable, to analyze website usage or measure advertising performance.
These providers may process information as necessary to perform their services, subject to applicable arrangements and legal requirements. Listing a category does not mean that we currently use every type of service or a particular provider.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, address security incidents, protect rights or safety, or establish, exercise, or defend legal claims.
If a merger, acquisition, restructuring, or transfer of relevant business assets occurs, information may be transferred where necessary and legally permitted.
Sale, Sharing, and Targeted Advertising
Certain privacy laws define the sale or sharing of personal information and targeted advertising broadly. Whether a particular activity falls within these definitions depends on our actual practices and applicable law.
Where our activities trigger a legal right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, we will provide the applicable mechanism or instructions.
We will not rely on this policy to waive any legally required privacy choice.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing customer service, maintaining required records, preventing fraud, resolving disputes, and complying with legal obligations.
Retention periods depend on the type of information, the purpose of processing, outstanding transactions or disputes, and applicable recordkeeping requirements.
When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law and our data management practices.
Cookie retention periods vary by technology and configuration. Deleting cookies through your browser does not necessarily delete order records or information maintained by service providers.
7. Your Privacy Rights and Choices
Depending on your location, the applicable law, and the circumstances of processing, you may have the right to:
- Access: Request access to certain personal information we maintain about you.
- Know: Request information about categories of personal information collected, used, or disclosed, where required by law.
- Correct: Request correction of inaccurate personal information.
- Delete: Request deletion of personal information, subject to applicable exceptions.
- Data portability: Request a copy of certain information in a portable format, where required by law.
- Opt out: Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities where applicable.
- Withdraw consent: Withdraw consent for processing based on consent, where applicable.
- Appeal or complain: Request review of a denied privacy request or contact a relevant privacy authority where such rights are available.
Certain records may be retained when necessary to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims.
Where applicable law provides additional rights, including rights concerning sensitive personal information or restrictions on certain processing activities, those rights remain available subject to applicable conditions and exceptions.
How to Submit a Request
Email solutions@rionfiorasair.com to submit a privacy request.
Please describe your request and provide sufficient information for us to identify the relevant account, order, or interaction, where applicable. We may request reasonable verification of your identity or authority as permitted by law. Please do not send complete payment card details or unnecessary sensitive information.
We will respond within the time required by applicable law. Where an extension, refusal, or limitation is permitted, we will handle the request accordingly and provide an explanation when required.
Where applicable law requires an appeal process or recognition of an authorized agent, we will follow the relevant requirements.
Non-Discrimination
Where required by law, we will not unlawfully discriminate against you for exercising your privacy rights.
8. Applicable Privacy Laws
Privacy requirements depend on the location of the individual, the nature of our business, and the processing activities involved.
United States
We handle personal information in accordance with applicable U.S. federal and state laws. Some state privacy laws apply only when specified thresholds or other legal conditions are met. Accordingly, the rights and procedures available to you may vary.
Where required by applicable law, we will provide relevant privacy notices, access and deletion procedures, correction rights, opt-out mechanisms, consent options, and other protections.
If our activities involve the sale or sharing of personal information, targeted advertising, or other processing that triggers a legally required choice, we will provide the applicable opt-out mechanism.
European Economic Area and United Kingdom
The GDPR or other regional privacy laws may apply when their territorial and other legal requirements are satisfied.
Where the GDPR applies, we process personal data on an appropriate legal basis, which may include:
- Contract: To take steps at your request before entering into a contract or to perform a contract, such as processing an order.
- Legal obligation: To comply with applicable legal requirements.
- Legitimate interests: To pursue legitimate interests where those interests are not overridden by your rights and freedoms.
- Consent: Where consent is the appropriate legal basis.
Where applicable, you may have additional rights to access, correct, delete, restrict, or obtain personal data, object to certain processing, withdraw consent, and lodge a complaint with a competent supervisory authority.
Any requirements concerning international transfers, an EU or UK representative, a data protection officer, or other specific compliance measures depend on whether the relevant legal conditions apply to our activities.
9. Data Security and Third-Party Services
We take reasonable steps, appropriate to our operations and applicable legal requirements, to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or storage can be guaranteed to be completely secure in every circumstance.
Our website may use third-party services for payment processing, hosting, shipping, customer support, analytics, or other operations. These providers may process information under their own privacy notices and applicable legal requirements.
Our website may also contain links to external websites. We do not control the independent privacy practices of those websites. Please review their policies before providing information to them.
10. Children's Privacy
Our website is intended for general furniture shopping and is not specifically directed to children under 13.
We do not knowingly collect personal information from children under 13 in a manner that violates applicable law. If we become aware of information collected in circumstances requiring deletion or other action, we will take appropriate steps as required by law.
If you believe a child has provided personal information to us, please contact solutions@rionfiorasair.com.
Where applicable law provides additional protections for children or minors, we will follow those requirements.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices, or legal requirements.
We will revise the “Last Updated” date when changes are made. Where required by law, we will provide notice of material changes or obtain consent before implementing them.
Please review this page periodically for updates.
12. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us:
Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962
Email: solutions@rionfiorasair.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)