Returns & Refunds Policy

1. Return Eligibility

You may request a return within 45 days of delivery, subject to the terms below and applicable law.

To qualify for a standard return, items should be in their original condition, with all included parts and accessories. Original packaging should be included where reasonably available. Reasonable inspection to assess an item's condition or suitability will not automatically disqualify it from return.

Items damaged through misuse, unauthorized modification, or improper handling after delivery may not qualify for a standard return. Any return restriction will be applied only to the extent permitted by law.

If an item arrives damaged, defective, or incorrect, please contact us promptly. Your legal rights regarding defective or nonconforming goods remain unaffected by the 45-day return period.

2. Order Cancellations

Unshipped Orders

You may request cancellation before your order ships by emailing solutions@rionfiorasair.com  with your order number. We will confirm whether cancellation is possible.

Once cancellation is confirmed, we will initiate a refund of the amount paid for the canceled order to your original payment method.

Shipped Orders

Orders that have already shipped generally cannot be canceled directly. You may request a return within 45 days of delivery, subject to this policy and applicable law.

Please contact customer support before refusing delivery or attempting to stop a shipment. Refusing delivery does not automatically guarantee a refund.

Nothing in this section limits any cancellation or refund rights required by law.

3. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color, or style, you may request a return under this policy and place a new order separately.

If you receive a damaged, defective, or incorrect item, please contact us before placing a replacement order so we can review the issue and discuss an appropriate resolution.

4. How to Request a Return or Refund

Step 1: Contact Us

Email solutions@rionfiorasair.com  with your order number, the reason for your request, a description of the item's condition, and relevant photos or supporting information, if applicable.

For damaged, defective, or incorrect items, please include photos of the item and its packaging when possible.

Step 2: Receive Instructions

We will review your request and explain the applicable return procedure, shipping arrangements, and any return costs for which you may be responsible.

Please wait for our instructions before shipping an item back.

Step 3: Return the Item, If Required

Package the item securely, include the required components, and follow the return instructions provided by our customer support team. Use the return shipping label we provide when applicable.

If we confirm that an item does not need to be returned, you will not be required to ship it back as part of that resolution.

Step 4: Receive Your Refund

For approved returns requiring shipment back to us, we will initiate the eligible refund within 1–3 business days after receiving and inspecting or otherwise verifying the returned item.

For refunds that do not require a return, we will confirm the processing arrangements once eligibility has been established.

Refunds will generally be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the funds.

5. Return Shipping and Fees

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, is defective, was sent incorrectly, or otherwise involves an issue attributable to us, we will cover the applicable return shipping costs and will not charge a return handling fee.

Voluntary Returns

For returns due to a change of mind or personal preference, you may be responsible for the applicable return shipping costs. Any amount deducted from your refund must be disclosed, applicable to your specific return, and permitted by law.

We do not impose an automatic restocking fee under this policy. We will not deduct undisclosed return or handling fees from your refund.

Please do not purchase a separate return label unless our customer support team instructs you to do so.

6. Returns That May Not Qualify

A standard return may be declined if the item has been damaged through misuse or improper handling after delivery, does not correspond to the original order, or otherwise fails to meet the applicable return requirements.

A return request submitted after the 45-day period may also fall outside our standard return policy, unless an exception applies or applicable law provides otherwise.

We will assess each request based on its circumstances. Reasonable inspection or handling will not automatically disqualify an item from return.

These restrictions do not limit any rights or remedies available under applicable law, including rights relating to defective, misrepresented, or nonconforming goods.

7. Refund Processing

For eligible returns, refunds will be initiated according to the timelines described in this policy.

The stated 1–3 business-day period is our refund initiation target after the returned item has been received and inspected or otherwise verified. It is not a guarantee that the funds will appear in your account within that period.

The time required for a refund to appear depends on your payment provider or financial institution.

If your refund has not appeared within the timeframe provided by your payment provider, please contact that provider or email us for a status update.

Where applicable law requires a different cancellation, refund, or payment-processing deadline, we will follow the applicable legal requirement.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, appears defective, or differs from what you ordered, please contact solutions@rionfiorasair.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the item and packaging when available. Keep the item and packaging while we review your request, where reasonably possible, and follow our instructions before returning or disposing of the item.

Depending on the circumstances and applicable law, available resolutions may include a replacement, repair, refund, or another appropriate remedy.

For eligible returns involving confirmed damage, defects, incorrect items, or other issues attributable to us, we will cover the applicable return shipping costs and will not charge a return handling fee.

Nothing in this policy waives or limits any applicable statutory warranty, implied warranty, or other consumer protection right that cannot legally be excluded.

9. Contact Us

For questions about returns, cancellations, or refunds, please contact us:

Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962   
Email: solutions@rionfiorasair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)