Shipping Policy
Shipping Destinations
We ship throughout the United States, subject to carrier availability and destination restrictions.
Please provide a complete and accurate shipping address at checkout. If you have questions about delivery availability, contact customer support before placing your order.
Shipping Costs
Our standard shipping rates are based on the order amount:
- Orders under $85: $10 standard shipping fee.
- Orders of $85 or more: Free standard shipping.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Eligibility for free shipping is determined by the order calculation shown at checkout, including any applicable discounts or promotional codes. Please review your order summary before submitting your order.
Order Processing Time
Our standard order processing time is 1–3 business days.
Processing time covers order verification, preparation, and handling before shipment. It does not include transit time.
Orders placed on weekends or holidays will generally begin processing on the next business day. High order volumes or operational disruptions may occasionally cause additional processing time.
An order is considered shipped when it has been handed over to the shipping provider for transportation.
Shipping Methods and Estimated Transit Time
Depending on the destination and shipment, orders may be handled by DHL Express, UPS, FedEx, or another available shipping provider. The carrier used may vary by order.
Our estimated transit time is 8–15 business days after shipment.
This estimate is separate from the 1–3 business days required for order processing. Total delivery time generally includes both processing and transit time.
Actual transit times may vary due to weather, carrier capacity, holidays, address accessibility, transportation disruptions, or other circumstances.
The stated transit time is an estimate, not a guaranteed delivery date. If we cannot ship an order within the time promised at checkout or otherwise agreed, we will provide any notice, cancellation option, and refund required by applicable law.
Shipping Delays
If your order has not arrived within the estimated transit period, or tracking information has not updated for an extended period, please contact us.
To help us investigate, please provide your order number, tracking number if available, and a brief description of the issue.
We will review the available shipping information and, where appropriate, contact the shipping provider. Resolution times depend on the circumstances and the information available.
Any cancellation, refund, replacement, or other remedy will be handled according to the circumstances and applicable law.
Order Tracking
After your order ships, we may provide a tracking number or tracking link through a shipment notification.
Please note:
- Tracking information may take time to become available.
- Updates may not appear in real time.
- Some shipment events may take longer to appear because of carrier processing or system updates.
If you do not receive tracking information or notice an unusual delay, please contact customer support for assistance.
Taxes and Customs
Applicable taxes and other charges will be displayed or disclosed at checkout as required by law and according to our actual pricing and shipping arrangements.
Where our shipping arrangements cover customs clearance, we will coordinate the applicable procedures through our logistics providers. Any customs duties, taxes, or additional charges that may apply will be handled according to the terms disclosed at checkout, the actual shipping arrangements, and applicable law.
If you are asked to pay an unexpected delivery or customs-related charge, please contact us before paying, where reasonably possible. We will review the charge and clarify whether it is consistent with your order and the applicable shipping arrangements.
Damaged, Lost, or Missing Shipments
If your order arrives damaged, appears to be lost, or is marked as delivered but you have not received it, please contact us as soon as reasonably possible.
Damaged Items
Please email us with your order number, a description of the damage, and clear photographs of the item and packaging, if available.
Keep the item and packaging while we review the issue, where reasonably possible. Please follow our instructions before returning or disposing of the item.
We will review the available information and determine an appropriate resolution based on the circumstances and applicable law.
Lost or Missing Shipments
If tracking indicates that your shipment may be lost, or the package is marked as delivered but cannot be located, contact us with your order number and tracking information.
We may investigate the shipment status with the shipping provider and request additional information where necessary.
Depending on the circumstances, available remedies may include a replacement, refund, or another appropriate resolution. Nothing in this policy limits any rights or remedies available to you under applicable law.
Address Changes and Order Cancellations
Changing a Shipping Address
If you need to correct or change your shipping address, contact customer support as soon as possible.
- Before shipment: We will check whether the address can be updated.
- After shipment: Changes may be restricted by the shipping provider, and we cannot guarantee that an adjustment will be possible.
Please provide your order number and the corrected address. If an address error causes a delivery issue, we will review the circumstances and handle the matter in accordance with applicable law and the relevant shipping arrangements.
Canceling an Order
If your order has not shipped, you may request cancellation by contacting customer support. We will confirm whether cancellation is possible based on the order status.
Once cancellation is confirmed, we will initiate a refund of the amount paid for the canceled order to your original payment method.
Orders that have already shipped generally cannot be canceled directly. If you no longer want the item, please refer to our Returns & Refunds Policy for return instructions.
Any cancellation request remains subject to applicable law. We will not impose an undisclosed cancellation or modification fee.
Shipping Address and Delivery Issues
Please verify that your shipping address is complete and accurate before submitting your order. Include the street address, apartment or unit number where applicable, city, state, and ZIP code.
If an address is incomplete, incorrect, or inaccessible, contact us promptly so we can determine whether corrective action is possible.
If a shipment is delayed, damaged, lost, or delivered incorrectly, we will review the available information and assist with the appropriate next steps.
Responsibility for a particular delivery issue and any available remedy will depend on the facts, applicable shipping arrangements, and legal requirements. We do not automatically transfer all responsibility for delivery problems to the customer.
Nothing in this policy excludes or limits any consumer rights that cannot legally be waived.
Contact Us
For questions about shipping costs, order processing, delivery estimates, tracking, or shipment issues, please contact us:
Address: 2511 White Magnolia Way, Sanford, FL 32771, USA
Phone: +1 (407) 325-1962
Email: solutions@rionfiorasair.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)